4 Reasons You Need Cloud-driven Process Automation
While every business understands the need for standards, not all have taken the leap to technologies that help enforce them. Technologies with process management and automation at their core are ideal for setting standards in how campaigns are executed, customers are responded to, etc.
Long-term benefits are many and crucial, ultimately allowing businesses to stay competitive by increasing efficiency, reducing costs, eliminating errors, and fostering stronger internal collaboration, which in turn drives a better customer experience. They can also improve the alignment of everyday functions with top-level goals and strategy and allow greater agility.
A Central Repository for Standards, Assets and Workflow Management
The centralized access that process management oriented technology provides, coupled with features such as automated workflows, can eliminate common headaches related to the notorious “silo” approach. These include:
- Resources housed in disparate systems
- Approvals held up in email chains
- Compromised effectiveness of marketing, brand management and overall efficiency
On the other hand, process management solutions create a controlled space where defined business standards can be easily shared and accessed. Here’s a closer look at some of the top practices for cloud-based control of business standards, and immediate improvements organizations may notice.
- Share Brand Standards and Guidelines
Central storage of standards related to branding and asset usage helps companies present a more unified brand, providing:
- Improved brand consistency and recognition
- A more consistent customer experience
- Organization-wide commitment to brand compliance
- Faster delivery of brand assets to stakeholders
- Reduced backlog on marketing – central access means less time spent fulfilling requests for branded materials
- Set Creative Standards for Materials and Content
Through process management technology, the chance of off-brand, off-message collateral making its way to customers drops significantly. Using templates, marketing can define standards for photos, graphics, color palettes, messaging and other creative elements.Once templates are available in a single system, permission-based access allows users to customize them – without straying from the established visual brand and messaging.
- Set Timeline Mandates for Processes and Production Workflows
With centrally managed timelines, automated reminders, and deadline requirements for functions such as proofing, approvals and campaign execution, process management technology keeps stakeholders up to date on overall project status and individual tasks. These features allow companies to:
- Accelerate response to local markets
- Increase speed to market for time-sensitive campaigns
- Streamline formerly time-intensive workflows
- Place Controls on the Price of Goods
Besides saving on indirect costs related to improved efficiency, companies can also use process management technology to automatically set pricing by location, vendor, user or any other sort of variable. This immediately eliminates back-end manual processing on a case by case basis.Systems can be designed to allow for “controlled” variability; the price for the same good can be dependent on the user placing an order, or even the ship to location. All of this, however, is taking place on the back end and is never transparent to a user. Global corporations can instantly set different pricing in their e-commerce tool, taking a fully hands-off approach while ensuring compliance with business pricing standards and protecting their bottom line.
Why Process Management Should Live in the Cloud
As mentioned, businesses have long recognized the benefits of globally available standards and controlled processes – which is why many still rely on a home-grown intranet for this purpose or – more simply – documents that are shared and have to be constantly updated and communicated about.
But many businesses are choosing cloud-based applications for process management, opting for advantages including:
- Greater scalability
- Greater accessibility
- Increased mobility
- Decreased strain on IT departments
And custom-designed, cloud-based process management systems can offer the best of both worlds: the advantages of the cloud plus the ability to build in very specific elements unique to what makes your organization successful.
For over 20 years, Strata Company, a Greater Philadelphia area marketing, communications and technology firm, has collaborated with clients to develop solutions that help take their business to new heights. We help them realize the full value of their data via cloud-based tools customized to their business goals and objectives. Through our applications they realize efficiency gains, reduce costs, improve the customer experience, and gain competitive advantage.Back to Blog