Transforming the World of CCM and CX Through Personalized Solutions
(Plymouth Meeting, PA) April 25, 2018 – Strata is pleased to announced it will exhibit for the first time at the 2018 Document Strategy Forum (DSF), scheduled for May 21 – 23 in Boston. DSF converges hundreds of professionals responsible for customer communications and enterprise content management to learn the latest trends in the delivery and management of customer communications, customer engagement and information management.
In its infancy, document management was the primary function of the Customer Communications Management (CCM) industry. Over the years, as the number of channels multiplied, the technology evolved to accommodate businesses seeking to reach customers consistently across every touchpoint – print, email, text, etc. Now, the industry is moving beyond channel-reliant thinking, focusing on the larger customer experience.
While technology and vendors capabilities have evolved, the journey to find the best solution has not necessarily gotten easier. Drawing on 25 years of experience, Strata partners with clients to design tailor-fit solutions that match specific needs and environments. This is accomplished through an active collaboration process with each client, and often includes a review of existing systems and processes, and recommendations for process improvements.
Attendees can visit Booth 412 at the Document Strategy Forum to learn about Strata’s solutions – built using its proprietary technology, industry-leading software, and open APIs (for integrating with client’s existing technology ecosystems). With Strata’s unique approach, businesses are able to transform their CCM with capabilities that power a smooth user experience for the client as well as an enhanced experience for clients’ customers.
Strata’s solutions enable businesses to:
- Fully automate the capture, production and distribution process
- Reduce workload of client-facing teams while improving CX
- Connect corporate strategies to tactical execution in the field
- Gain insight into cost-saving and revenue-enhancing opportunities
- Comply with industry-specific requirements and timelines
- Apply extensive customization for rules, permissions and workflows
As a boutique firm, Strata focuses on building personalized solutions and collaborative, long-term partnerships that maximize the value of a technology investment. “We realized early on that while off-the-shelf solutions can offer a lot, in many cases a higher level of customization is the smarter choice,” says Strata President Jeff Sammak. “Particularly for organizations looking to improve not just how they communicate with their customers, but to truly transform the customer experience – and their business.”
About Strata Company
Strata Company provides marketing, communications and technology solutions that enable companies to increase efficiency, effectiveness and revenue. By leveraging industry expertise and relevant technologies, we deliver solutions that resolve process, execution and logistics challenges for our clients. Our specialties include cloud-based marketing and communications management solutions, data-driven marketing, and full service execution services. Contact us to learn how Strata can help.