Beyond the Letter
In today’s digital age, direct mail remains a powerful tool for marketers to reach their audience in a tangible and personal way. With a variety of formats available beyond the standard letter, choosing the right direct mail format can be overwhelming. We can help!
From Ancient Letters to Modern Marvels
With over 30 years of experience, we’ve seen it all, from the common to the uncommon. Direct mail has evolved from simple letters into innovative formats such as postcards, bifold/trifold self-mailers, and dimensional mail. These options empower marketers to enhance their campaigns, reduce costs (at times), capture recipients’ attention, and drive engagement and conversions.
Let’s dive into these direct mail formats and explore which might be the best bet for your marketing efforts.
Postcards: The Budget-Friendly and Highly Visible Marketing Tool
Let’s start with a fan favorite – the postcard. Postcards are a budget-friendly and efficient direct mail tool, offering lower production and postage costs than more complex formats, making them ideal for reaching any audience size. One of their standout advantages is their immediate visibility, as postcards don’t require opening, ensuring the recipient sees the message right away. This, combined with their concise format, allows recipients to quickly grasp the key points, making postcards the ideal option for delivering clear and direct messages.
However, postcards have limitations: their smaller size restricts information, and exposed content makes them unsuitable for sensitive messages and vulnerable to scuffing. To maximize impact, use eye-catching graphics, keep messages clear, and target your audience carefully. Even in the digital age, postcards offer a memorable touchpoint in the mail.
Bifold & Trifold Self-Mailers: The Compact and Versatile Format for Effective Communication
Building on the visibility of postcards, bifold and trifold self-mailers provide a compact yet spacious format. They offer more space for detailed information and multiple images and present a professional appearance, enhancing your message’s overall perception. These versatile formats are suitable for introductions, special offers, and more.
Despite their advantages, they may incur higher printing and postage costs than postcards and risk being disregarded if not designed carefully. To make the most of these mailers, create a visually appealing design, use the extra space effectively, and include a compelling reason for recipients to open and engage.
Dimensional Mail: The Attention-Grabber
Dimensional mailers take engagement to the next level with their 3D shapes, sizes, and textures. They stand out in the mailbox and often enhance the recipient’s view of your brand due to their perceived value. Features like pop-ups, foldouts, or hidden items create a memorable experience and encourage recipients to spend more time with the mailer.
However, dimensional mailers come with a few drawbacks: they are costly to produce and ship, and their design and production can be complex and time-consuming. To maximize impact, use dimensional mailers for high-value targets or special campaigns, ensure durability, and personalize content to boost engagement.
Uncommon Formats: The Creative and Eye-catching Options
Iron Cross
Iron cross mailers are known for their intricate fold-out design, which offers a large canvas for detailed information and visuals. Their interactive unfolding process engages recipients and enhances recall. However, the complexity of this format can lead to higher production costs and potential damage during transit. Careful design, durable materials, and special handling are crucial to maximize its impact.
Roll-Up Mailers
Roll-up mailers stand out due to their novelty and interactive experience. Like iron cross formats, recipients must unroll the mail piece, which can captivate their attention and increase engagement. Despite their appeal, roll-ups present production challenges and can be costly to produce. Additionally, they may require special handling or packaging, which can increase mailing costs. To ensure effectiveness, design the roll-up for easy handling and readability, use high-quality materials, and consider testing the format with a smaller audience before a full rollout.
Additional Options
For even more creative formats, consider options like pop-ups, sliders, and rotation-type mailers. These can create a dramatic “WOW” factor and leave a lasting impression. While these innovative formats can enhance branding and visibility, they often come with higher costs and production complexity, making them best suited for special campaigns.
What to Consider When Choosing Your Direct Mail Format
Choosing the right direct mail format depends on several factors, including your budget, the complexity of your message, the target audience, and the campaign’s objective. Here are some key considerations:
- Budget: Ensure that the cost of production and mailing fits within your budget. As noted, postcards are more cost-effective, while dimensional mailers are more expensive but offer a higher impact. Additionally, consider the cost of personalization and any special printing techniques you might want to employ. Bulk mail discounts and potential savings on postage should also be factored in.
- Message Complexity: If your message is simple and direct, a postcard might suffice. For more detailed information, consider bifold/trifold self-mailers or even more elaborate formats like the Iron Cross. The format should support the clarity and effectiveness of your message delivery.
- Audience: Tailor the format to your audience’s preferences and behaviors. High-value targets might appreciate the novelty of dimensional mailers, while a broader audience might respond well to postcards.
- Timing: Consider the timing of your campaign. Certain formats may take longer to produce and deliver. Plan ahead to ensure your direct mail reaches recipients at the optimal time for maximum impact. Seasonal factors and industry-specific timings, such as the fiscal year-end for business audiences, should also be considered.
- Campaign Objective: Align the format with your campaign’s goal. If brand recall is crucial, an interactive format like a roll-up might be ideal. For special offers, self-mailers could be more appropriate. Your format should facilitate the desired action, whether it’s visiting a website, redeeming a coupon, or attending an event.
Final Thoughts
The evolution of direct mail from simple letters to innovative formats like postcards, dimensional mail, and bifold/trifold self-mailers has transformed how marketers engage with audiences. Each format offers unique benefits, from the cost-effective visibility of postcards to the high-impact, tactile experience of dimensional mailers and the versatile design options of self-mailers. Choosing the right format can significantly enhance your campaign’s effectiveness, capture attention, and drive higher engagement and conversions. By leveraging these creative options, your brand can stand out in a crowded market and achieve better results.
Ready to take your marketing campaigns to the next level? Let us help you design and execute a campaign that captures attention and drives results. Contact the experts at Strata to get started today.
Turning Narratives into Results
In today’s saturated marketing landscape, capturing attention and driving engagement can be daunting. Yet, storytelling remains a timeless and powerful tool that can set your direct mail apart. Remember the lure of childhood story time? Those stories did more than entertain; they built connections and delivered messages in a way that stayed with us. While we’ve outgrown story time, we can still use personalized storytelling to craft direct mail campaigns that captivate and convert.
The Power of Storytelling
Storytelling in direct mail isn’t just a creative luxury; it’s a strategic advantage, especially when the story is personalized to the recipient. According to a 2024 report by McKinsey, 71% of customers expect personalized experiences from brands, and 76% express frustration when they don’t receive it. Personalizing your direct mail with a well-crafted story can enhance engagement, improve response rates, and build long-term loyalty while creating an emotional connection that makes your message stand out.
How to Craft Compelling Narratives
1. Understand Your Audience’s Needs and Preferences
Before crafting your story, you’ll need to gain a deep understanding of your audience’s specific needs, pain points, desires, and interests. From there, you can use both first-party and third-party data and insights to tailor your narrative so that it feels personal and relevant. By aligning your message with what truly matters to your audience, you create stories that resonate on a deeper level and drive engagement.
- Example: For a direct mail campaign promoting a fitness service, start by analyzing data to identify your audience’s primary fitness challenges and goals, such as overcoming exercise plateaus, finding motivation, or achieving specific health milestones. Then, create a series of mail pieces that address these needs by featuring real customer success stories. For instance, one piece might detail how a client overcame a workout plateau with the help of personalized training programs and support from the service, while another could show how a different client found renewed motivation through specialized classes. Make sure to tailor each story to reflect the audience’s pain points and aspirations, using relatable images and testimonials.
2. Develop Relatable Personas and Plotlines
Create characters and scenarios that your audience can identify with. By developing relatable personas and compelling plotlines, you can create an emotional connection that makes your message not only memorable but also impactful.
- Example: For a campaign promoting a pet care brand, design a series of postcards featuring a heartwarming story about a beloved pet navigating its journey to wellness with the help of your products. Each postcard could follow a different chapter of the pet’s journey, tailoring each story to reflect common challenges and triumphs faced by pet owners in your target market —starting with a concern, showcasing the benefits of your products, and ending with the pet’s transformation. This approach builds empathy and connects with pet owners while also clearly showing the value of your products.
3. Enhance Stories with Personalized Visuals
Visual elements can make your story more impactful. Studies show that our brains process visuals 60,000 times faster than text, making pictures a powerful tool for quickly communicating your desired message. By using variable data printing to match the visuals to your audience’s specific demographics or locations, you can elevate the receiver’s experience and make your message much more relatable and engaging.
- Example: For a direct mail piece promoting a realtor, use before-and-after photos of homes to showcase successful property sales and renovations. Tailor these images to reflect local neighborhoods or common home styles in the area within the recipients budget based on income. This helps potential clients envision how the realtor could help them with their own properties, making the message more engaging and effective. Personalized visuals not only grab attention but also strengthen the connection with your audience, leading to better results.
4. Include a Clear and Compelling CTA
Every story should lead to a clear call to action (CTA). Ensure your CTA includes specific details, prompts the recipient to take an actionable step, and aligns with the narrative you’ve created.
- Example: If your story centers around a limited-time offer, make sure your CTA emphasizes urgency and provides easy instructions on how to take advantage of the offer. For example, use, “Get 20% off your first purchase! Scan the QR code to apply the discount at checkout.” This CTA is direct and ensures the recipient knows exactly how to act quickly.
Best Practices for Integrating Storytelling
1. Maintain Brand Consistency
Make sure your brand voice and message are consistent throughout your storytelling. Consistent branding builds trust and reinforces your identity, making your stories more credible and convincing. Additionally, consistency helps your audience easily recognize and relate to your brand, which is crucial for long-term engagement. In fact, brands that present themselves consistently across various platforms are 3-4 times more likely to achieve strong visibility. This consistency enhances brand recognition, making it easier for consumers to recognize and engage with the brand amidst market noise.
2. Personalize Based on Data
Leverage recipient data to tailor your narratives. Personalization increases relevance and engagement, as stories that address specific interests and needs are more likely to resonate. By using data to craft stories that speak directly to your audience’s motivations, you enhance the effectiveness of your campaigns. Data-driven personalization can boost engagement rates by up to 25%, proving the importance of using recipient data to create targeted and impactful stories.
3. Test and Optimize
Continuously test different storytelling approaches to find what resonates most with your audience. Experimentation is crucial for refining your strategy and enhancing results. By testing various narrative elements—such as story angles, visuals, and CTAs—you gain valuable insights into what drives engagement. In direct mail campaigns, where every detail counts, A/B testing different elements allow marketers to adapt and optimize their strategies effectively. For instance, A/B testing can increase conversion rates by up to 49%, boosting ROI and ensuring each campaign variant is as impactful as possible.
Final Thoughts
Integrating personalized storytelling into your direct mail campaigns can transform your marketing efforts, making them more captivating and effective. By crafting narratives that resonate emotionally with your audience, you enhance engagement, increase response rates, and build lasting loyalty.
Ready to harness the power of storytelling? Contact Strata to get started on creating narratives that leave a lasting impression and drive your marketing success.
How Variable Data Printing Can Transform Your Marketing Campaigns
In the age of digital communication, where every message competes for attention, the key to making an impact lies in personalization. Whether it’s a marketing campaign or a heartfelt message, the more tailored and relevant it is to the recipient, the greater its resonance. This is where variable data printing (VDP) enters the chat, standing tall as a true game-changer in the world of direct mail marketing.
What is Variable Data Printing?
Variable data printing has revolutionized the landscape of direct mail marketing by dynamically incorporating personalized elements into once static templates. Imagine receiving a postcard that not only addresses you by name but also showcases products tailored to your current preferences. That’s the magic of VDP in action.
At its core, VDP works by pulling dynamically generated headlines, addresses, personal names, offers, graphics, or maps from a file and seamlessly inserts them into a templated design to match the unique requirements of the specific mailer. This means that each predetermined mailer will be printed specifically for the intended recipient, enhancing the relevance and impact of the message.
While the concept of variable data printing has been around for more than a decade, its adoption was initially hindered by its slow and expensive nature, making it challenging to use for large volume direct mail campaigns. But with advancements in technology, especially in digital printing (hello HP Indigo), VDP has become more accessible and cost-effective than ever before. Now, marketers can harness the power of VDP to personalize every aspect of their direct mail campaigns, ensuring that each recipient receives a message tailored precisely to their preferences and needs, maximizing engagement, response rates, and overall ROI.
The Effectiveness and Benefits of VDP
The effectiveness and benefits of VDP extend far beyond mere personalization. With automated systems streamlining bulk mailing processes, VDP makes managing large-scale campaigns significantly more manageable. By eliminating manual processes, businesses can sidestep unnecessary errors, resulting in significantly lower returned mail rates. This not only saves time and marketing spend but also enhances the overall success of the campaign.
Personalizing direct mail can increase response rates by up to 135%, a remarkable increase that highlights the power of VDP in capturing the attention and engagement of target audiences. This ultimately drives higher conversion rates and ROI for businesses, potentially doubling to 15 times the ROI when using VDP. Most importantly, VDP allows for tailored messaging that resonates more deeply with recipients, fostering stronger customer relationships and brand loyalty.
Additionally, the data-driven approach of VDP, with personalized response mechanisms like PURLs and variable QR codes, allows for better tracking and analysis of campaign performance. This enables continuous optimization and more informed decision-making for future marketing strategies, further enhancing the effectiveness and benefits of VDP.
Best Practices to Consider
When maximizing the effectiveness of VDP in direct mail campaigns, implementing best practices is crucial. Firstly, conducting test runs allows marketers to fine-tune their campaigns and identify any potential issues before launching on a larger scale. Testing formatting can ensure that things like layout and design elements are optimized for readability, visual appeal, and action.
Also, testing demographic data, such as age, marital status, income, and stage of life, can help you tailor messaging and offers to specific audience segments. For example, targeting millennials with different content than empty nesters can significantly impact the campaign’s success.
Additionally, including geographic data adds another layer of personalization by customizing mailers based on the recipient’s location. Whether it’s imagery relevant to the region, location-specific text, or special offers from local businesses, leveraging geographic data can make direct mail campaigns highly personalized and resonate more deeply with recipients.
Final Thoughts
Overall, variable data printing offers unparalleled opportunities for tangible personalization in an increasingly digital world. With that said, if you’re not a variable printing expert, it’s crucial to partner with a qualified printer capable of meeting the demands of VDP, particularly for large quantities and high-definition color printing. At Strata, we specialize in VDP processes and utilizing personalization to increase response rates and ensure campaign success. From creative concept to postal logistics, we assist our clients at every step of the direct mail process, ensuring the success of their data-fueled marketing campaigns.
At the end of the day, VDP goes beyond mere personalization; it’s about leveraging data insights to drive engagement and ROI. Contact a Strata expert today to learn how we can help elevate your direct mail marketing efforts to the next level.
Untrue & Debunked
With years of experience, we’d say we’re experts in direct mail marketing. But we’re not just the mail people. We provide highly impactful direct mail marketing that cuts through today’s digital noise to deliver a tactile experience and leave a lasting impression. That’s why we’re well versed in all of the misconceptions about direct mail floating around out there, and can tell you exactly why they’re untrue. Follow along as we debunk the 6 misconceptions of direct mail.
Misconception 1: Direct mail is past its heyday
Once in a while, we hear people speculate and assume that direct mail is past its peak – but just because direct mail has stood the test of time, doesn’t make it outdated. It’s been around for a while for a reason, and has evolved and changed over time – with the times. In fact, in a recent IAB survey, six out of ten marketers prefer direct mail over other offline channels and still include it in their direct marketing strategy today.
These days, direct mail breaks through the digital noise and is unique and different than other marketing tactics. It brings about nostalgia, as people enjoy the feeling of paper in their hands, similar to enjoying paperback books over kindles. Plus, for every 36 emails you receive (on average), you get 1 piece of mail in your mailbox. The possibilities are quite endless, with many exciting design opportunities and options. Really, direct mail is only boring and old if you make it that way.
Misconception 2: Compared to other tactics, direct mail doesn’t provide ROI
This one couldn’t be further from the truth. Don’t believe us? Here are just a few stats to back us up. The average lifespan of an email is 17 seconds, compared to direct mail’s average lifespan of 17 days. Up to 90% of direct mail gets opened, compared to only 20-30% of emails. Per USPS, 98% of people check their mail daily and Americans spend upwards of 30 minutes with their mail on a single occasion. Direct mail open rates can reach up to 42%. Recipients of direct mail also “purchase 28% more items and spend 28% more money than people who don’t get that same piece of direct mail.” Direct mail gets response rates 10 to 30 times higher than digital channels, according to the DMA (Direct Marketing Association).
Basically, direct mail usually does very well in terms of ROI, and it can (and should) be tracked – so make sure you’re getting the most out of it by making it trackable with the use of digital touchpoints.
Misconception 3: Direct mail marketing is expensive
When people think of print, they sometimes think of high-cost, but that’s not always the case. If you have a quality list and are getting the most out of each mailer you send, direct mail won’t seem all that expensive. What do we mean by a quality list? If you’re sending to strategic, particular contacts – not just any contacts, your ROI will be worth the price.
Additionally, print often gives you more for your money while other marketing practices alone may not (for example PPC, social media ads, email marketing platforms, and more). According to the stats, mail marketing is much more likely to be seen and paid attention to.
Misconception 4: Millennials and younger don’t like or pay attention to direct mail
Direct mail isn’t just effective for older audiences. Actually, 73% of American consumers (in general) say they prefer being contacted by brands via direct mail because they can read or review the information at their leisure. And, 41% of Americans of all ages look forward to checking their mail each day.
Millennials, specifically, like to feel important and seen, so the personalization opportunities of direct mail make for great millennial marketing. To add to this, many millennials and Gen-Z-ers have digital fatigue and find taking a “break” with print to be often enjoyable, and it “should be no surprise that those raised on the internet are best able to tune out online ads.” They also have shown to have a lot more trust in print resources than in digital.
Misconception 5: Direct mail works on its own and doesn’t integrate with other channels
These days, direct mail is actually an excellent touchpoint among many, especially when conducting a multichannel marketing campaign. And, we’d even say that combining tactics, even if it’s just two, is usually the way to go. In a recent study, a whapping 68% of marketing respondents saw that combining digital and direct mail increased visits to their websites.
So, how do you integrate physical with digital? By using a URL of a landing page or website, a PURL (personalized URL), BRC (business reply card), or a QR code. Any of these can be used to lead the viewer to a digital touchpoint. These can all also be used to measure attribution and better understand your target audience, and the emails and other information acquired from BRCs or online landing page forms can be used for email marketing, targeting customers with digital advertising, and sending further communication.
Misconception 6: Direct Mail = Junk Mail
Unlike junk mail, direct mail is focused, targeted, relevant, ROI-producing, and uses a quality send list. For more on why direct mail isn’t the same as junk mail, check out our blog, “Direct Mail vs. Junk Mail”, here. Strata can be a resource for direct mail with a surgically targeted list of prospects that are not only more likely to have a need for your project or service, but are also more likely to respond.
Now that it’s a bit clearer that direct mail is relevant, effective, and can be a huge part of the bigger picture of a marketing strategy, you may be interested in giving direct mail marketing or multichannel marketing a try. If so, give us a call.
Why They’re Not (at All) the Same
Sometimes direct mail gets a bad rep. Why? Because it’s commonly mistaken for junk mail. But other than being mail, these two have nothing in common. Direct mail only falls into the category of junk mail when it’s poorly executed. When done right, direct mail targets, entices, and benefits a specific customer. Someone, who through market research, is most likely in need of your product or service. It’s designed with purpose in mind, is backed by research and data, drives audiences with calls-to-action, and is highly customized and personalized. Take a quick read to further understand how direct mail differs from junk – and why it should be a key part of your company’s marketing strategy.
Direct Mail Starts with a Good List
The biggest difference between direct mail and junk mail is a good list. A list that’s backed by data, and one that targets the right people – not just any people. Before making an effective, comprehensive or specified list, first review the mailing lists you currently have. Who are you sending mail to? Who have you sent to in the past? Are they the right audience(s)? Are there more audiences (or more specific audiences) you should be targeting?
A wrong list will fail to target those who’d be interested in buying from you, and will often also target those who’d have no interest at all (cough, cough – junk mail). For example, sending “get 10% off your first order with us” to a loyal customer, or even worse, trying to sell meat to a vegetarian. Junk mail goes to anyone and everyone, and often with irrelevant and impersonal information. Plus, it’s often a waste of money, as many of those unspecified and uninterested customers will throw your mail out without a second thought.
In contrast, direct mail is sent to people in data-driven lists, and with messaging that makes sense for their specific customer profiles. Compiling this strategic list makes all the difference in targeting the right customers and catching their attention. Direct mail, unlike junk, is sent to direct people for direct reasons. In fact, 42% of recipients read or scan direct mail that’s relevant to them.
Types of Direct Mail Lists
Direct mail lists come in many forms, so it’s good to take a look at them all before deciding what will work for your company and its marketing needs. Here are the 4 most common ones:
House List: A list you’ve collected on your own time of prospects and customers you’ve made connections with. People on this list are likely to respond, because they’ve already responded to previous offerings.
Response List: A list you’ve put together of people who’ve responded to and reacted to your outreach before. Whether they’ve purchased something or have asked for more information, these people have some level of interest in your offerings.
Compiled List: A list of candidates that went through screener questions and possessed a characteristic or set of characteristics you searched for. These characteristics are fixed, and are most commonly age, gender, location, or income level.Another characteristic could be new movers – those who just moved in and are looking to become loyal customers of your services.
Segmented List: A list curated through a high-tech analysis platform that defines key prospects. This type of list accesses information far beyond age, income, and gender, and gives you the ability to micro-target your market for more extreme results and higher ROI. This type of targeted list also helps you avoid sending to “do-not-mail” contacts.
Direct Mail Has Personally Relevant Messaging
After you decide on a list, the next step is deciding on the right messaging. Direct mail isn’t just about knowing who to send to, but how to speak to them to get them to notice, develop interest, and potentially buy from you. Look into your customers’ buying habits. What entices them? What offerings are they most interested in? And, how can you best reach them? Knowing the proper way to connect with your current and potential customers will help your mailer stand out. Don’t just use a cheesy, typical slogan or generic text. Craft words that highlight who you are, what makes you unique, and why they should use your surfaces or buy your offerings (over others). Make your mailer personal by adding their name, incorporating content that makes sense to their age and other demographics, and including offers applicable to them. Lastly, a clear call-to-action can educate the recipient in how to respond in the most efficient and convenient way possible.
Direct Mail Has Purposeful & Impactful Design
Lastly, once you’ve crafted effective messaging, design your mailer with intentional and engaging visuals. Make sure you’re thinking through the following key design aspects:
Sizing: Think about what size mailer makes sense for your audience, and what will help yours stand out in the mailbox among others. And, in terms of font size – think over what message is most important to get across. Use sizing hierarchy to emphasize words like “free” or “grand opening”.
Layout: Always consider how you want the viewer’s eye to be lead across your mailer. One good technique is the “s-curve” layout – which leads the eye down and across by using imagery on the left and words on right, or a similar variation.
Graphics: Using unique and eye-catching graphics is a great way to make your business stand out from the rest. Be sure to use high quality images as well as consistent branding elements – such as a logo, fonts, colors, and textures. And, go further by using variable images depending on who’s receiving the mailer to make it resonate with the viewer.
Color: Pops of color are also a great way to spice things up – especially when they’re not expected, or to emphasize a call to action. For example, use pops of color on new services, departments, or special offers, or to emphasize a QR code.
Altogether, the key to good mailer design it to ensure it resonates with the customer and emphasizes who you are and the message you’re trying to send. For more help with mailer design, specifically, check out our blog on current direct mail trends.
Now that we’ve gone through what makes direct mail, well, direct – we hope you can see that it is drastically different than unsolicited junk mail. If you’re looking to make a change with your direct mailers or simply want to learn more, contact Strata’s experts.
A Strata YouTube Channel Original
Figuring out your multichannel campaign workflow can be difficult (at first). At its core, a workflow should be a living, breathing thing, and you most likely won’t come up with the optimal flow right from the get-go, and that’s alright, you’re not really supposed to. When building a workflow, your goal should be getting to a point where you’re tweaking it throughout the campaign, not reengineering it. That said, in our most recent YouTube video of our Multichannel Marketing series, we go over best practices for creating this flow, and the ways in which you can make it work well for you and your company.
Are All Workflows the Same?
The answer’s no. Look at the construction of your workflow as an iterative process. Something you sit down with, leave, come back to, leave for another cup of coffee, come back to and test out, make calculations for, leave, come back to, leave for more coffee, etc. Go in with the expectation of optimizing it a handful of times. Remember, it’s personalized to you and your company’s goals.
Its Importance
Having the most effective campaign from the get-go is one thing, but building a workflow and truly thinking through a theory for that workflow is another. It allows you to better test and evaluate your campaign’s goals. If you begin to see a disconnect between your campaign goals and what you currently have after constructing a workflow and calculating your multichannel KPIs, you have a problem. But, the good news is that you can work to solve it before spending money, and possibly disrupting your reputation. This is one of the main reasons workflows are important to have – so you can catch any kinks before launching your campaign.
First Steps
When starting to create your workflow, there are a lot of framework options you can build upon. The video that we’re referring to in this blog is for building a ‘base’ workflow, but, for information on how to tweak your ‘final’ workflow, check out this video when you find some time.
A commonly used workflow strategy formulation starts with defining the highest and lowest levels of the marketing funnel that you want to address. You can have as many ‘funnel buckets’ as you want, and they’ll vary based on your industry and business model. Here are some basic ones that can be used:
- Awareness
- Consideration
- Evaluation
- Purchase
We recommend laying these out as lanes in a flowchart. It helps to visualize the different stages of engagement for your campaign members.
To see next steps for building your multichannel workflow, click on the video below. You’ll hear our Director of R&D, Harrison, go through best practices and tips and tricks for getting yours set up. Or, if you’d like to discuss this concept with one of our multichannel experts, contact us today.
A Strata YouTube Channel Original
Creating a personally relevant multichannel campaign can be difficult without proper preparation and guidance. Luckily, in this blog, featuring our most recent YouTube video of our Multichannel Marketing series, we go over some marketing personalization statistics, how to create a personalized, cohesive, and seamlessly relevant journey across multiple channels, and ways to better know who your buyers are.
The key to starting is to understand who your audience is and their specific buyer journey. Once you collect this data, it’s time to personalize and make sure the content you’re putting in front of them is relevant.
Map Out Your Customer Journey
When creating the perfect multichannel campaign for your audience, take a look at who your buyers really are and then work backwards to figure out how they became a customer. What high-value acquisition channels did these customers use? Which customers have strong LTV (lifetime value)? Talk to your customer service team and your customers. Once you organize and map that out, you’ll have a much easier time figuring out where the problems are, and where objections are coming from. And finally, discover where customers dropped off in the funnel. Put all of this together, and you’ll have a clear look at the journey your customers take and how you can improve your connections with them.
Establish Your Data
When we say establish your data, we’re talking way more than first names and company names. While those are important – that’s not the personalization customers are looking for these days. You’ll want to start partnering with a company (or using software) that can help you gather info like real-time, on-site behavior, online and offline conversion history, geographic location, product affinities, and device activity. All of this will help you develop a strategy that’s consistent and relevant from one channel to the next.
Ultimately, there’s no one-size-fits-all personalized experience – that’s why customers crave it so much. To see what steps are next in establishing your personalized approach, click on the video below. You’ll hear our Marketing and Social Media Coordinator, Bridget, go through best practices. Or, if you’d like to discuss this concept with one of our multichannel experts, contact us today to get your next (or maybe even your first) multichannel campaign started.
A Look at Some of Our Favorite Customer-Focused Campaigns
Although we could write several blogs about all the great marketing campaigns that inspire and motivate us to be the best marketers possible and make the most effective material – in this blog, we’re looking at a few that we really admire because of how relatable and real they are. We’ll be breaking them down, thinking through what made them so successful, and in turn – helping you brainstorm your next campaign. Follow along as we dive into these customer-centric campaign leaders.
Apple’s #ShotoniPhone Campaign
No matter where you’re located – you’ve likely seen this one around town. On billboards, buses, signs, or online. iPhone and Apple’s popularity is pretty known, but what we didn’t know when the iPhone first became popular was that it would eventually completely replace the digital camera. And that’s what this campaign shows; that you can take photos with your iPhone that are as beautiful as a camera that would cost you thousands. That’s great and all, but that alone would not convince people of today. So, why’s this campaign so successful? It gets real people involved. It’s relatable. The photos are not only from real Apple customers – but include their names. If someone wanted to, they could look up the name of the person in the bottom corner associated with taking the photo and learn more about who that person is. The best part? Not all of these people are photographers, showing that anyone could use the iPhone to take great photos. This tactic is pretty genius and builds trust – as no one would really care if it was simply a generic photo that easily could have been taken on a Canon. “According to various studies, over half (51%) of Americans trust user-generated content more than other information on a company website and claim that it influences what they buy and where they buy it from.”
Coors Light’s #CouldUseABeer Campaign
Another campaign that spoke to the general public and got them involved during a difficult time? Coors Light’s #CouldUseABeer. After a photo of a quarantined, 93-year-old woman asking for a beer went viral, Coors Light engaged with its audience by offering free six packs to anyone who was tweeted about (who – you guessed it, could use a beer). This tactic of giving away free items may seem pretty crazy, but it can go a long way. Although Coors Light gave away over 500,000 beers, their name was tweeted about again and again, which led them to trend, and boosted their reputation in a time of need.
American Apparel’s Direct Email Marketing
Known for being trendy and modern, American Apparel is no stranger to effective, up-to-date, customer-centric marketing. We’re specifically impressed with their to-the-point email marketing. No frills, no fluff – just what the customer wants (sales, discounts, and freebies). American Apparel always ensures that there’s no guesswork for their customers. Simple and sleek, their emails are call-to-action forward without being in-your-face.
Mercedes’ “Like You” Campaign
How do you relate a high-end brand to a broader audience of customers? Relate it to them, literally. Mercedes’ “Like You” campaign did just that. Called to several different types of audiences with phrases like, “Detail-obsessed, like you”, “Groundbreaking, like you”, “Original, like you” and “Curious, like you”. And not only was this phrasing compelling, but consistent. For the span of the campaign, potential customers could find the phrasing on billboards, signs, online ads, and on tv. The consistency was key, in that potential customers began to associate themselves with the brand and possibly even buy a Mercedes.
Airbnb’s Use of User Generated Content
Similar to Apple’s tactic, Airbnb uses the photos, videos, and feedback of its customers in its campaigns to promote beautifully classic or uniquely interesting places to stay. “Millennials spend 30% of their media time (5 hours/day) engaged with user-generated content (UGC). Coincidently, this is the same generation that drives Airbnb’s success in the sharing economy.” Airbnb keeps things personal and personalized by including its audience, which facilitates a happy and loyal community of customers.
Coca Cola’s Share a Coke Multichannel Campaign
We all know this one. There’s nothing more personal than having your own name on a Coke bottle – which is exactly what Coca Cola did for its ongoing “Share a Coke” campaign. Whether you customize your bottle or simply find your name in store, you’re likely to share it with the world through text, email, on social, you name it (no pun intended)! And its rollout in 2011 sure worked in building brand awareness, boosting sales, and creating positive brand recognition, as “Young adult consumption increased significantly during the campaign, up by 7%, making 2011 the most successful summer ever. The campaign earned a total of 18,300,000-plus media impressions.”
Spotify’s #2020Wrapped Campaign
If you have any form of social media, you’ll likely remember this campaign flooding your feed, and maybe you even took part in it. At the end of 2020, Spotify allowed its customers to see their year of music with “2020 Wrapped”, which compiled their listening into a lovely array of photos and stats. Viewers loved seeing their personal data compiled into a nicely packaged marketing piece – and loved sharing their interests with others. Smart on Spotify’s end, because it not only gave them free marketing, but boosted their recognition.
So, What Have We Learned?
If you haven’t noticed, most of these campaigns share one key factor; relatability. How can you use relatability to create effective campaigns, too? Know your audience. Before even starting to brainstorm a campaign, make sure you’re fully aware of who, where, and when you’re targeting. And when you do start your campaign based off your findings, use that data and understanding to carefully craft consistent messaging that includes clear call-to-actions and personalized, catered content. Use hashtags, giveaways, QR codes, PURLs, BRCs, and more to engage with your audience and include them in your campaign. And, when and if appropriate, sprinkle in some humor.
Interested in making an impactful, relatable campaign that can help boost your company’s marketing efforts? Not sure exactly where to start? Look no further. Strata’s here to help. Contact us today to get the brainstorming started.
All Your Questions Answered
There’s a lot of buzz around new mover marketing and the best ways to target potential new customers. And with all the attention and noise around it, the topic can get confusing and leave a lot of essential questions unanswered. Today, we’re going to answer all your questions about new mover marketing – and give you some insight into how to start a successful and smart new mover campaign.
Why should I target new movers in the first place?
Easy answer. With over 13% of Americans moving ever year, a ton of new movers are not only new to your area, but are looking for your business. They’re in a stage where they’re starting to develop what will become habitual shopping/buying habits and not looking for a reason to spend, but where to spend. Recent surveys show that 80% of new movers are willing to try new products since they’re in a new market and searching for new businesses and services. Also, how else are you going to replace those long-term, current clients that are moving out of your market area?
In what industries is new mover marketing effective?
Movers moving into a new house spend on average, $9,400 post-move, and that’s split into several different industries depending on the individual. When people move to new areas, they have several new (and already existing) needs that can only be met by several different industries. This means a new grocer, new healthcare provider, new dentist, new restaurants, a new gym… list goes on and on (and on).
Is it possible to segment who I target?
Yes, you can segment who you’re targeting based off age, demographic, and even by household income, to identify your ideal customer profile. The level of available segmentation depends on your new mover marketing partner and the technology that’s provided, but it can (and has been) done.
Can I have more than one touch point across several channels?
Absolutely! We recommend implementing multiple touch points that come from different angles. This means reaching your customers through several different channels, such as digital, direct mail, and email. All of these channels of communication, used together and correctly, are proven to show effective ROI.
How can I grow my new mover market through direct mail?
With around 61% of customers finding direct mail influential in making purchasing decisions, it’s important to make it one of the cornerstones of your new mover marketing campaigns. Direct mail can be personalized for the consumer, be authentic to your brand, and provides opportunity to be creative with how you market products and services to your consumers. Mailers that typically work best for new movers are dimensional mail, postcards, and bi-folds with incentive items.
How can I grow my new mover customer base with digital ads?
Hand in hand with direct mail, digital ads are excellent in getting your company’s name across your potential customer’s device. Creating display and banner advertisements is an effective way to send customers to your website or to a specific landing page. The power of digital marketing often speaks for itself, so it’s important to have elements of it involved in your new mover marketing campaign to reach all potential customers – not just some.
What kinds of responses should I expect throughout my campaign?
This all depends on the structure of your campaign and what kind of responses you’re aiming for. For instance, if you include a business reply card (BRC) within your direct mailer, your response rate will be based off how many potential customers fill them out and return them. Furthermore, the more aggressive your offer is for a direct response, the greater the response will be. Responses typically vary between industry and how many different touch points are built into your campaign. Response rates can also be determined by digital ads based off the number of consumers that interact with your landing page by clicks or submitted forms.
What’s the best way to track responses from my campaign?
When executing a new mover marketing campaign, make sure the program you’re using can easily track all progress, responses, and data that comes with the campaign. Find a partner with access to technology that allows you to see real time responses for your campaign and gain intelligence from those responses to make adjustments as it’s executed.
How do I effectively set up a new mover marketing campaign?
Picking the right partner is everything when it comes to successfully setting up a new mover marketing campaign. The right partner will provide the right data, the right technology, and a partnership with strong content creators who will represent your brand correctly. Work with a company that understands your markets and has several years of experience.
Looking for ways to incorporate a new mover marketing strategy into your next campaign? Here at Strata, we have years and years (and years) of experience under our belts. We’re here to assist you with all your new mover marketing questions and needs. Contact us today.