Give the People What they Want (When they Want it)

An Introduction to High-Intent Consumer Marketing

You’ve researched up-and-coming marketing trends, and within budget, your marketing seems to be hitting all the right points. You’re sending emails and direct mail, conducting your daily social media activities, attending tradeshows, writing quality content, advertising in the several places, and even noticing some ROI (phew, you’re really doing a lot!). It can feel like the marketing industry gets more and more convoluted every day, with increasingly more avenues and strategies to reach the specific audience(s) you hope to target. With all of these different tactics and shiny new programs, how do you know you’re actually getting to your key audience, one that wants what you have to offer, at the right time? Are you “giving the right people what they want”?

High-intent marketing does just this, in a focused, particular way. One where you’re not just shooting at a broad target, but aiming at the bullseye. You’re probably thinking, “that’s nice, but what exactly is intent marketing?” Don’t worry, we’ll explain.

High-Intent Marketing Explained

High-intent marketing targets a specified end user’s intent – not only what they need (or want), but when they’re ready for it. The most recognizable type of high-intent marketing is search marketing. Users and prospects are targeted based on what they’re searching for right now, and are hit with ads, messages, and other forms of marketing communication to meet their current needs. Again, high-intent marketing differs from simply targeting an audience in that it puts emphasis on the timing of needs. For example, maybe I (the customer) am searching for a bridesmaid dress to wear to a wedding. I’m looking for it now, but I wasn’t last month, and I probably won’t be next month (unless of course I’m “always the bridesmaid, never the bride”).

Prospects have an overload of media and advertising to sort through, so the timing and reactionary nature of your marketing is how you stop them in their tracks. If you’re not combining their demographic with their current desires, you’re losing them. Using high-intent data to strengthen your marketing strategy results in more pointed themes, more precise detail in consumer personas and journeys, and highly effective marketing content, call to actions, and keywords.

What Are Some High-Intent Markets?

If you’re still unsure of what markets would be labeled high-intent, here are a few to think through:

  • Recent college graduates

Ready (or not) to take on the world, college graduates are highly focused on improving their resumes, networking with friends and professionals, and ultimately, finding a job.

  • Expectant & new moms

Nervous and constantly searching for the newest and best newborn knowledge, expectant and new moms can’t stop googling pediatricians and childcare facilities.

  • Newlyweds

Young, middle-aged, or older, many newlyweds are looking for another way to intertwine their lives – buying a home.

  • New movers

This audience base is nothing but uneasy in a new territory. According to recent studies, 40 million people move every year and they’re all looking for a new salon, doctor, favorite restaurant, grocery store, drycleaner, and more. If this is where your marketing needs to focus, take a look at SmartMove, Strata’s robust, multi-channel, multi-touch, new mover marketing program that helps you find the perfect time and place to reach your target audience.

“This Seems Exhausting”

It doesn’t need to be as tough as it sounds to use high-intent marketing. Don’t think of it as an out-of-reach, expensive project. Instead look at it as a continuous system, and an ongoing learning process to get the best return on your investment. Yes, you may spend more time and a bit of money strategizing and acquiring data in the beginning, but you’ll spend less time and money targeting the wrong people, or just as bad, the right people at the wrong times.

What to Do Now?

Start with analyzing keywords associated with your website, and compare these keywords to those that come up offsite. Additionally, get high-intent data from CRM analytics, customer service communication and online company reviews, and social media analytics. The goal is to compile data that establishes your desired buyer’s journey, and more specifically, when they approach, get to, and leave each stage.

Once you feel you have a sufficient amount of data, don’t stop there. It’s important to separate the data into different buyer stages, which can have labels like the “consideration” stage, the “informational” stage, and the “buying” stage. Keywords of these stages often look like the following:

Consideration Stage – “best”, “how to”, “where can I”

Informational Stage – “cost of”, “reviews of” “what people say about”

Buying Stage – “buy”, “shipping”, “coupons for”, “[your company name]”

Marketing to customers when they get to these stages is the bread and butter of high-intent marketing. Add in great content, imagery, and offerings, and you’ve got a proactive customer base. Do you have a high-intent market that you’re looking to target with an Omnichannel campaign similar to SmartMove? Strata can facilitate conversions for your company with high-intent direct mail, digital ads, and emails. Contact us today to learn more.

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