Transforming Data to Highly-personalized Communications

Transforming Data to Highly Personalized Communications

Client

A technology-focused patient experience services company with a Call Center supporting over 400 hospitals, assists patients in obtaining physician referrals, setting appointments and enrolling in classes or events.

Challenge

The company needed a way to streamline, simplify and speed up the large-scale process of producing more than 100,000 brand and consumer-specific communications for the healthcare systems they serve – while ensuring the highest level of accuracy.

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